We are experiencing a large number of no shows for our group exercise classes at present. We appreciate at times this cannot be avoided but to help us and provide access to activities and sessions for others, if you do not intend on showing up to a session, then please cancel this via the app or telephone 01246 242 365.
This is to help us manage the number of people within sessions and help make it as fair as possible for users, allowing any customers on the waiting list to move up and free up additional spaces. You can cancel a booking up to 90 minutes before a session starts.
We operate a 'no show' sanction on all our bookings whereby, if you book a session and fail to show up for that session, the system will automatically start a 30 day 'no show' sanction.
You can still book after failing to show up after the first no show but if you book another session during that 30 day 'no show' sanction period and fail to show up, the system will automatically block you from booking anymore classes online or at the kiosk for 30 days. You may however, still book with the receptionists in person.
You help and cooperation in cancelling bookings would be appreciated.